Careers

Rock Outdoors is currently hiring!

A FULL TIME MARINE PARTS & SERVICE ASSOCIATE!

 

The marine parts and services associate serves as a liaison between shop, sales, parts and warranty associates with a goal of ensuring the best possible service experience for customers.

                                    

Primary duties include:

  • Greet and interact with customers in person, via phone and via email inquiries.  Provide clear instructions on the work order for the technician.
  • Look up marine parts in various vendor systems to find the best solution to customer’s boat maintenance needs
  • File warranty claims and follow process through completion
  • Promote the sale of additional labor services, parts and accessories
  • Follow through all work orders from start to finish
  • Track technician efficiency and billable time
  • Bill and collect payment for service work

 

Qualifications:

  • Fluent with MS Office including Excel and Outlook. Experience in TCS program strongly preferred.
  • Experience looking up parts, troubleshooting to determine root cause; resourceful in finding items and solutions
  • Accurate communicator with the ability to translate customer concerns
  • Prior experience as a marine technician strongly preferred.  This is a perfect opportunity for a technician looking to move from a hands-on role to a customer-facing role.
  • Strong organization and follow-up skills; ability to multi-task and manage competing priorities
  • Top notch customer service skills for an environment with high end marine brands and customers who expect a luxury experience
  • Ability to work a full time schedule including every other weekend

Compensation commensurate with experience and certification status.

 

Rock Outdoors is an equal opportunity employer.